Privacy Policy
- Home
- Privacy Policy
1. Bookings & Payments
- All bookings require a £100 non-refundable deposit to secure the event date.
- Bookings are not confirmed until the deposit has been received.
- The remaining balance must be paid no later than 7 days before the event date.
- Failure to pay the remaining balance by the due date may result in cancellation without refund of the deposit.
2. Cancellations by the Customer
- All cancellations must be made in writing via email.
- The date the cancellation email is received will be treated as the official cancellation date.
- Cancellation terms apply equally to soft play bookings and backdrop or styling-only installations.
Refunds are applied as follows:
- More than 14 days before the event: deposit retained, any additional payments refunded.
- 14 days or less before the event: no refunds, including deposit and any balance paid.
- Within 48 hours of the event: no refunds or credits under any circumstances.
Deposits are non-refundable in all situations.
3. Date Changes & Transfers
- Date changes are subject to availability and are not guaranteed.
- One date transfer may be offered at PlayMomento’s discretion if requested more than 14 days before the event.
- A £25 administration fee may apply.
- Deposits cannot be transferred to another client or event type.
4. Cancellations by PlayMomento
- In the unlikely event that PlayMomento must cancel due to unforeseen circumstances (including illness, emergency, or events beyond our control), a full refund will be issued.
- Refunds are processed within 3–5 working days.
- PlayMomento’s liability is limited to the total amount paid.
5. Event Requirements & Safety
- Adequate space must be available for the chosen package.
- A clear, level area must be provided for safe setup.
- Children must be supervised at all times by a responsible adult.
- PlayMomento accepts no responsibility for injuries resulting from misuse of equipment or lack of supervision.
- Clients are responsible for ensuring guests do not interfere with, climb on, or misuse backdrops, balloon installations or styling structures.
6. Outdoor Bookings & Weather
- Outdoor bookings proceed unless weather conditions are unsafe.
- Weather-related cancellations by the customer are treated as standard cancellations.
- PlayMomento reserves the right to cancel or adapt setups if conditions pose a safety risk.
- Outdoor styling installations are subject to the same weather, surface and safety considerations and may be adjusted or cancelled where conditions are unsuitable.
7. Access & Setup
- Safe and reasonable access must be provided at the agreed setup time.
- Delays caused by access issues may reduce hire time without refund.
- Access time requirements apply to both play and styling.
- Delays due to access may reduce setup time without refund
8. Photography & Marketing
- We may take photographs of our setups for marketing purposes.
- No identifiable images of children will be used without prior consent.
- This may include photographs of styled backdrops and installations.
9. Damage & Loss
- The client is responsible for any damage, loss, or excessive cleaning required due to misuse.
- Additional charges may apply.
10. Governing Law
- These Terms & Conditions are governed by the laws of England and Wales.