Privacy Policy

1. Bookings & Payments

• All bookings require a £100 non-refundable deposit to secure the event date.
• Bookings are not confirmed until the deposit has been received.
• The remaining balance must be paid no later than 7 days before the event date.
• Failure to pay the remaining balance by the due date may result in cancellation without refund of the deposit.

 2. Cancellations by the Customer

• All cancellations must be made in writing via email.
• The date the cancellation email is received will be treated as the official cancellation date.
• Cancellation terms apply equally to soft play bookings and backdrop or styling-only installations.

 Refunds are applied as follows:

• More than 14 days before the event: deposit retained, any additional payments refunded.
• 14 days or less before the event: no refunds, including deposit and any balance paid.
• Within 48 hours of the event: no refunds or credits under any circumstances.

 Deposits are non-refundable in all situations.  3. Date Changes & Transfers

• Date changes are subject to availability and are not guaranteed.
• One date transfer may be offered at PlayMomento’s discretion if requested more than 14 days before the event.
• A £25 administration fee may apply.
• Deposits cannot be transferred to another client or event type.

  4. Cancellations by PlayMomento

• In the unlikely event that PlayMomento must cancel due to unforeseen circumstances (including illness, emergency, or events beyond our control), a full refund will be issued.
• Refunds are processed within 3–5 working days.
• PlayMomento’s liability is limited to the total amount paid.

  5. Event Requirements & Safety

• Adequate space must be available for the chosen package.
• A clear, level area must be provided for safe setup.
• Children must be supervised at all times by a responsible adult.
• PlayMomento accepts no responsibility for injuries resulting from misuse of equipment or lack of supervision.
• Clients are responsible for ensuring guests do not interfere with, climb on, or misuse backdrops, balloon installations or styling structures.

 6. Outdoor Bookings & Weather

• Outdoor bookings proceed unless weather conditions are unsafe.
• Weather-related cancellations by the customer are treated as standard cancellations.
• PlayMomento reserves the right to cancel or adapt setups if conditions pose a safety risk.
• Outdoor styling installations are subject to the same weather, surface and safety considerations and may be adjusted or cancelled where conditions are unsuitable.

  7. Access & Setup

• Safe and reasonable access must be provided at the agreed setup time.
• Delays caused by access issues may reduce hire time without refund.
• Access time requirements apply to both play and styling.
• Delays due to access may reduce setup time without refund

  8. Photography & Marketing

• We may take photographs of our setups for marketing purposes.
• No identifiable images of children will be used without prior consent.
• This may include photographs of styled backdrops and installations.

 9. Damage & Loss

• The client is responsible for any damage, loss, or excessive cleaning required due to misuse.
• Additional charges may apply.

  10. Governing Law

• These Terms & Conditions are governed by the laws of England and Wales.